The NET-EUCEN project established a European network of stakeholders with an interest in enhancing user-centricity in public services. The network is a multidisciplinary eGovernment community covering the whole supply chain: Users, associations, public administrations, software developers, services providers, cultural facilitators, researchers and experts.
The overall aim is to make user-centricity a condition for developing public services to ensure the services match the user’s needs and requirements.
In order to establish a common ground for user-centricity, the project will locate good practices of digital citizen services and scout opportunities for innovative ICT based e-Gov solutions.
The network will also develop and assess new and innovative application scenarios and foster their industrialisation set-up all over Europe.
As a result the network will provide the European Commission with a set of guidelines about the citizen needs and applications of user-centric services which can also be used as a benchmark for public administrations.
As the Internet permeates daily life, public expectations and concerns about the information society are changing. Users are concerned about the quality and accuracy of the content as well as privacy and safety. Safeguards need to evolve to match technology and market developments, without stifling the huge opportunities that online social and economic activity offers.
There is a greater need for a coordinated, horizontal government approach since ICTs are increasingly addressing policy challenges in areas as diverse as education, healthcare, climate change and energy efficiency. Efforts to improve coordination and reduce duplication are likely to intensify with the economic decline, greater strains on government budgets, and pressures on long-term investments.